Using Application Logging
Application logging has been designed to assist vWorkspace Administrators and Quest Technical Support when troubleshooting any issues which may arise during configuration and deployment of the vWorkspace Connector for Android.
Note: Application Logging is intended for use by vWorkspace Administrators and Quest Technical Support Only.
Turning on Application Logging
Application logging can be turned on by tapping the Settings icon from the vWorkspace Connector toolbar. You will see the option to turn on and off application logging at the bottom of the window. Setting this option to ON will start application logging.
Once application logging has been turned on, the vWorkspace Connector for Android can be used normally and a log file will be created.
Note: When application logging is turned on, the application log will be overwritten each time the vWorkspace Connector for Android is restarted. Therefore, if you need to view the application log for troubleshooting purposes, always ensure it is copied from the Android device either while the Connector for Android is running, or after the Connector for Android has been closed.
If the application log is not copied prior to restarting the Connector for Android, any existing log will be removed from the device.
How to view the Application Log
In order copy and view the application log for the vWorkspace Connector for Android follow these steps:
1. Turn on application logging as described in the
section above.2.
Once you are ready to view the application log, connect your Android device to your Mac or PC using a USB cable.3. If prompted by the operating system, choose yes to open a window to view files on the Android device. Alternatively, browse to the device manually.
Note: If the Android device is protected by a pattern, PIN or password the device will need to be unlocked before the log file is accessible.
4. Browse to the vWorkspace folder in the root folder of the Android device and you will then be able to view and copy the log file from the device. The file will be named in the format vWorkspace_HH-MM-DD-MM-YY.log
Note: Any files which are uploaded to the Android device will not be used for configuration or any other purposes by the vWorkspace Connector for Android.
Turning off Application Logging
Application logging can be turned off in the same way that it was turned on. Begin by tapping the Settings icon from the vWorkspace Connector toolbar. You will see the option to turn on and off application logging at the bottom of the window. Setting this option to ON will start application logging.
Once application logging has been turned off, the vWorkspace Connector for Android can be used normally.
Any existing application log will be automatically deleted from the Android device when the vWorkspace Connector for Android is restarted
Note: Application Logging is intended for use by vWorkspace Administrators and Quest Technical Support Only.